What's included in our website maintenance packages?

Simply having a website isn’t enough. Just like a car needs regular servicing to run smoothly, your website requires consistent maintenance to remain secure, fast and up to date. That’s why we offer comprehensive website maintenance packages – so you can focus on your business, while we take care of your online presence.

In this article, we’ll walk you through exactly what’s included in our website maintenance packages, why each service is important, and how we help ensure your site stays in peak condition 365 days a year.

1. Software & plugin updates

One of the most crucial tasks in website maintenance is making sure all your website software is current. This includes:

• Content management system (CMS) updates – whether your site is built on Joomla or WordPress we ensure all website software is up to date.
• Plugin and extension updates – including any added functionality like forms, galleries, editor plugins, SEO tools or shopping carts.
• Theme or template updates – to maintain compatibility and styling.

Outdated software is one of the leading causes of website hacks. Regular updates ensure your website remains compatible with the latest technologies, and most importantly, secure from known vulnerabilities.

2. Website backups

Think of backups as your website’s insurance policy. If something goes wrong – be it a cyber attack, human error, or a server failure – you’ll want a recent copy of your site that can be restored quickly.

Our maintenance packages include:

• Monthly backups for security and peace of mind
• Offsite storage, so your backups are safe even if the main server fails
• Full site restoration in the event of a crash or data loss

We monitor these backups to ensure they run smoothly and can be restored reliably.

3. Security monitoring

Website security is more important than ever. Even small business websites are common targets for bots and malicious scripts. Our team actively monitors your website on a daily basis to catch and resolve threats early.

Our security features include:

• Malware scanning and removal
• Firewall installation and configuration
• Brute force login protection
• Login activity monitoring
• Two-factor authentication (2FA) setup upon request

By proactively monitoring and hardening your website’s security, we reduce the risk of downtime, data theft and damage to your online reputation.

4. Uptime monitoring

You can’t watch your website 24/7 – but we can. We use professional monitoring tools to check whether your site is online every few minutes, around the clock.

If your site goes down, our team is notified immediately and takes steps to bring it back online as quickly as possible. This helps ensure minimal disruption for your customers and gives you peace of mind.

5. Broken link checks

Broken links frustrate users and damage your SEO. As part of our website maintenance packages, we run regular scans to identify and fix:

• 404 error pages
• Outdated internal links
• Dead outbound links to third-party websites

This helps maintain a seamless user experience and avoids negative signals to search engines.

6. Spam management

Spam comments and form submissions not only clutter your inbox but can also damage your reputation if published on your website.

We actively:

• Monitor and remove spam comments
• Install and configure spam filtering plugins or tools
• Block known spam IPs and bots

This helps keep your contact forms clean and your blog comment sections professional.

7. Reporting & transparency

We believe in clear communication. Each month, you’ll receive a website maintenance report outlining:

• What updates were applied
• Backup status and uptime statistics
• Security and performance insights
• Any recommendations or alerts

This gives you full visibility over what’s happening behind the scenes, and how your site is being protected and improved.

Why website maintenance matters (even for “small” sites)

It’s easy to think that if your website is small or simple, you don’t need a maintenance plan – but that’s a dangerous assumption.

Even basic websites can be:

• Hacked through outdated plugins
• Penalised by Google for slow loading or broken links
• Taken offline due to server or hosting errors
• Undermined by neglected security settings or expired SSL certificates

The cost of recovery can far exceed the cost of prevention.

Our clients often tell us that purchasing one of our website maintenance packages is one of the best business decisions they’ve made. It means no more panicking about security alerts, wondering if updates were done correctly, or scrambling to restore lost data.

You focus on business – we’ll handle your website

Our website maintenance packages are designed to remove the stress and uncertainty of managing a website. With a professional team handling your updates, backups, security and admin requests, you can focus on what you do best – running your business.

Whether you're a small business owner, a not-for-profit organisation, or an e-commerce operator, we can provide a maintenance plan to suit your needs, budget and priorities.

Want to learn more about our website maintenance packages?

Get in touch with our team – we’d be happy to walk you through the options and show you just how easy website management can be.

Click here for pricing of our website maintenance packages >>